Privacy Policy

Privacy Policy for Customer Information

Effective Date: 3/18/2025
Last Updated: 6/5/2025

1. Introduction
Evans Family Farm ("we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect customer information obtained through emails, phone calls, and text messages.

2. Information We Collect
We may collect the following information from customers:

  • Name

  • Phone number

  • Email address

  • Communication preferences

  • Any information voluntarily provided during calls, emails, or text messages

3. How We Use Your Information
We use the collected information for the following purposes:

  • To communicate about orders, promotions, or farm updates

  • To provide customer support and respond to inquiries

  • To send marketing messages (only with customer consent)

  • To improve our services and customer experience

4. Opt-In and Opt-Out Choices

  • Customers may opt-in to receive promotional emails and text messages.

  • Customers may opt-out at any time by clicking the "unsubscribe" link in emails or replying "STOP" to text messages.

  • Opting out of marketing communications does not affect essential service-related communications.

5. Data Protection & Security
We implement security measures to protect customer information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Sharing of Information
We do not sell, rent, or share customer information with third parties except in the following cases:

  • When required by law or legal processes

  • With service providers assisting in our operations (e.g., email or SMS service providers), subject to confidentiality agreements

7. Retention of Information
We retain customer information only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights
Customers have the right to:

  • Access, update, or delete their information

  • Withdraw consent for marketing communications

  • Request details about how their information is used

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:

Jessica Evans
evansfamilyfarmnc@gmail.com

Terms and Conditons

Terms and Conditions for SMS Verification

Effective Date: 3/18/2025
Last Updated: 6/5/2025

Evans Family Farms Terms and Conditions / Privacy Policy

Evans Family Farms respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

• Data Usage: We use your data solely for customer service, order status and order confirmation. 

• Data Security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Messages are recurring, and message frequency varies.

• Contact Evans Family Farms at 704-748-0156 or evansfamilyfarmnc@gmail.com for HELP or to STOP receiving messages.

• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to evansfamilyfarmnc@gmail.com or 704-748-0156. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Evans Family Farm will not sell, rent, or share the collected mobile numbers.